The National Communications Authority Acts 2022
HE President Julius Maada Bio has approved the new Act to establish the National Communications Authority and to provide for the licensing and regulation of electronic communications operators and other related matters, thereby transforming the Commission into an Authority View ActsDG Kaitibi attends 19th Annual General Assembly of WATRA in Conakry, Guinea
The astute DG of NATCOM, Daniel B. Kaitibi is in attendance at the 19th Annual General Assembly of the West Africa Telecommunications Regulators Assembly in Conakry, Guinea. Read MoreAmara Brewah appointed Director-General of NatCA
The Board, Management and Staff of the National Communications Authority-NatCA (the telecommunications regulatory body in Sierra Leone) heartily welcomes Mr. Amara Brewah as the new Director-General of the authority. Until his appointment, Mr. Amara Brewah was the Deputy Director-General. Continue ReadingTHE 6TH EDITION OF CONSUMER PARLIAMENT TO BE HELD IN BO CAMPUS-NJALA UNIVERSITY
Theme “Digital Penetration for Consumer Satisfaction in Telecommunications”
NATCOM in collaboration with other stakeholders will be hosting the consumer parliament in Bo, Southern Sierra Leone on 26th March 2021.
The Consumer Parliament is a platform that the Commission brings forth to allow a dialogue among consumers, policy makers, regulator and service providers. Consumers are given the opportunity to compliment service providers, ask questions, make complaints or make suggestions relating to critical issues on services provided, regulations, consumer protection, etc. These frank discussions are made directly with service providers at the highest level.
Rationale
The objective of the event is to have frank face-to-face discussions between consumers, service providers and the regulator at the highest decision making levels. The consumers will hear about issues which affect them from expert speakers.
A further objective of the consumer parliament is to increase consumer knowledge and understanding of contemporary issues in the telecommunications sector; as information and education remain to be catalysts for consumer protection
Now that information communications technology has become the trend, digital penetration is on everyone’s mind to be used to bridge the digital divide.
In view of the fact that consumer welfare and vigilance is central to the work of the Commission, digital penetration for consumer satisfaction has to be assured and ensured.
Telecommunications
Telecommunications Service means service of any description provided by means of any transmission, reception of signals by wire, radio, optical, or other electromagnetic
Regulatory Administration
To generate and administer Licenses/Authorizations for approved services. To set up and enforce standards for communications and ICT Systems. To validate services and verify tariffs where necessary.
Complaints Process
Predatory marketing and unfair services, Inflated or unexplained post-paid billing charges, Malpractices in pre-paid charges, Scratch-card and voucher failures...
Legal & License
The Commission operates a technology neutral licensing regime and has issued the following licences: Second Generation Licence for Mobile Telecommunications - 2G
NATCOM QOS KPI REPORT
Monthly Quality of Service Key Performance Indicator (KPI) Analysis Report.
Online Applications
Online applications are programmes, like ones you would use on your computer such as paint or word, that operate online on a website. Online applications may also be referred to by other names like SaaS or ‘Software as a Service‘ All NATCOM applications can be found here.
Upcoming Event
National Telecommunications Commission celebrates World Telecommunication & Information Society Day, 17 May 2020
Theme: "Connect 2030: ICTs for the Sustainable Development Goals (SDGs)"
Let us all join forces to beat this Coronavirus. Stay safe, save lives
Annual Report
This Annual Report outlines the corporate activities of the Commission particularly telecommunications operators and the public sector in an accountable and transparent manner. Although it is a statutory obligation of the Commission to prepare an annual report, this Report is the first in seven (7) years that is being prepared and published.