The National Telecommunications Commission (NATCOM) has on Friday 26th March, 2021 engaged stakeholders in the Telecommunications sector, including Civil Society Organizations (CSOs), mobile network operators (MNOs), Media practitioners, Internet Service Providers (ISPs) Consumers and many more among others were in full attendance at the Njala University- Bo campus with the theme *”Digital Penetration for Consumer Satisfaction in Telecommunications”.

Speaking at the programme, NATCOM Chairperson, Joe Bell in giving the overview of the event underscored the significance of the Consumer Parliament guaranteeing the satisfaction of consumers in Telecommunications Industry.

Consumer Parliament is a platform that the Commission brings forth to allow dialogue among the consumers, policy makers, regulators and service providers. Moreover, consumers are giventhe opportunity to compliment service providers, ask questions, make complaints or suggestions relating to critical issues on services provided. However, it also gives the opportunity to have Frank face-face discussion between consumers, service providers and the regulator at the highest dicission making levels.

In addition, this event increases consumer knowledge and understanding of contemporary issues in the Telecommunications sector.

Hence Information Communication Technology has become the trend, thus digital penetration is on everyone’s mind to be used to bridge the digital divide. This is another big success by the result oriented and dynamic Director-General Daniel B. Kaitibi on his one year old in the position. View Photogallery